Payment Policy
Effective Date: 22-01-2026
Payment Policy
At Laventaire, we aim to provide secure, transparent, and reliable payment processing for customers worldwide. This Payment Policy explains which payment methods are accepted, when charges occur, how refunds and chargebacks are handled, and how payment data is protected.
Accepted Payment Methods
Payments can be made using the payment methods available at checkout. These may include, but are not limited to, major credit and debit cards as well as supported digital wallet services.
Available payment options may vary depending on your location, device, and payment provider.
We do not accept cash-based payments or cryptocurrency.
All payments are processed through PCI DSS–compliant payment service providers.
Payment Processing
Payments are charged immediately upon successful order confirmation at checkout. The full order amount is authorized and captured at the time the order is placed.
You will receive an automatic confirmation email once your payment has been successfully processed.
We do not apply hidden service fees, processing fees, or card surcharges beyond the total amount displayed at checkout.
Currency and International Payments
Transactions are charged in the currency shown at checkout. Depending on your bank or card issuer, currency conversion or foreign transaction fees may apply. These fees are determined solely by your bank or payment provider.
Laventaire does not control, receive, or deduct any bank fees or currency conversion charges.
Refunds
Refunds are handled in accordance with our Refund & Return Policy.
Once a refund is approved, the refunded amount is issued to the original payment method used at checkout within five business days.
Laventaire does not deduct processing fees, handling fees, or administrative charges from approved refunds. The full approved refund amount is always issued by us.
Please note that while we process refunds within five business days, the time it takes for the refunded amount to appear in your account depends on your bank or payment provider and is outside our control.
Failed Payments and Incorrect Charges
If a payment fails during checkout, no completed charge will be processed by us. Any temporary authorization holds placed by your bank are typically released automatically within a few business days.
If you believe you have been charged incorrectly or notice a duplicate transaction, please contact us at support@laventaire.com. We will investigate and resolve the issue promptly.
Chargebacks and Disputes
If you experience a payment-related issue, we encourage you to contact us before initiating a chargeback so we can assist you directly.
If a chargeback is submitted, we may provide transaction records, delivery confirmation, and prior communication to the payment provider as required.
Repeated or fraudulent chargeback activity may result in account restrictions or refusal of future orders, where permitted by applicable law.
Payment Data Security
All transactions are processed through secure, encrypted connections using PCI DSS–compliant systems.
Laventaire does not store, process, or have access to full card numbers, CVV codes, or sensitive authentication data.
Payment data is handled exclusively by authorized payment service providers in accordance with industry security standards and applicable data protection laws.
BUSINESS INFORMATION
Brand Name: Laventaire
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA
Contact details
Email: support@laventaire.com
Phone: +44 7311 131 548
Contact form: click here
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm
We aim to respond within 24 hours.