Refund policy
Effective Date: 22-01-2026
Introduction
At Laventaire, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, refunds, replacements, and damaged or incorrect items are handled. Please read this policy carefully before placing an order, as it forms part of our Terms and Service.
This policy applies worldwide to all customers unless otherwise required by applicable law.
30-Day Return Guarantee
All customers are entitled to a 30-day return guarantee.
You may request a return within 30 calendar days from the date your order was delivered. This guarantee applies to all eligible products purchased through our website.
Requests submitted after the 30-day period may not be accepted.
Return Conditions
To qualify for a standard return under the 30-day return guarantee, items must meet all of the following conditions:
Unused and unworn
Unwashed
In original condition
Returned in original packaging
All original tags, labels, and accessories attached
Items that do not meet these conditions may be refused or may qualify only for a partial refund, unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return under normal circumstances due to hygiene or customization reasons:
Underwear or intimate apparel
Customized or personalized products
If any of these items arrive damaged, defective, or incorrect, they remain fully eligible for a refund or replacement under this policy.
How to Request a Return
To initiate a return, please contact our customer support team by email at support@laventaire.com
Please include the following information:
Order number
Reason for return
Clear photos if the item is damaged, defective, or incorrect
All return requests must be approved before items are sent back.
Return Approval and Instructions
Once your return request is reviewed and approved, you will receive a confirmation email with detailed return instructions.
Returns sent without prior approval may be refused.
Return Packaging Requirements
Returned items must be packaged securely to prevent damage during transit.
All original packaging, tags, labels, and accessories must be included. Items returned in poor condition due to inadequate packaging may be refused.
Authorized Return Address
All approved returns must be sent to our authorized return facility.
Zhejiang Boshang Optoelectronics Co., Ltd.
5th Floor, West Gate
Hezhuang Street, Qiantang District
Hangzhou City
Zhejiang Province, 311200
China
This is the only authorized return address. Returns sent to any other address may not be processed.
Return Shipping Method
Customers must use a trackable shipping method when returning items.
Laventaire is not responsible for return shipments that are lost, delayed, or damaged during transit. Proof of shipment and tracking information should be retained until the return is fully processed.
If a returned package is lost or not received, the return cannot be processed without valid tracking confirmation.
Return Shipping Costs
Customers are responsible for all return shipping costs for standard returns.
Return shipping costs may vary depending on the carrier, destination, and package weight.
If an item is confirmed to be damaged, defective, or incorrect, Laventaire will cover the return shipping costs or provide a free replacement at no additional cost.
Refunds
We do not offer direct exchanges. All approved returns are refunded according to the following process:
Refunds are issued to the original payment method only
Returned items are inspected within one to two business days after arrival
Refunds are processed within five business days after inspection
Refunds are issued in accordance with applicable legal and platform requirements
If a returned item does not meet the return conditions, the refund may be refused or adjusted accordingly.
You will receive a confirmation email once your refund has been processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Email support@laventaire.com and include your order number and clear photos showing the issue.
Once verified, we will offer one of the following solutions:
A full refund
A free replacement of the same item
These cases are always covered, even for items that are normally non-returnable.
Late or Missing Refunds
If you have not received your refund after confirmation, please allow additional time for your bank or payment provider to process the transaction.
If the issue persists, please contact our customer support team for assistance.
Abuse of Return Policy
We reserve the right to refuse returns or refunds in cases of suspected abuse, excessive returns, fraud, or misuse of this policy.
BUSINESS INFORMATION
Brand Name: Laventaire
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA
Contact details
Email: support@laventaire.com
Phone: +44 7311 131 548
Contact form: click here
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm
We aim to respond within 24 hours.