Privacy policy
Effective Date: 22-01-2026
Introduction
This Privacy Policy explains how Laventaire (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, use our services, or otherwise interact with us (collectively, the “Services”).
“You” and “your” refer to any visitor, customer, or individual who accesses or uses our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our Services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, internal practices, legal requirements, or regulatory obligations related to data protection and privacy.
When changes are made, we will revise the Effective Date at the top of this page and publish the updated version. Any updates apply from the date they are posted.
Data Controller Information
Laventaire acts as the data controller for personal information processed in connection with the Services. As the data controller, we determine the purposes and means of processing personal information in accordance with applicable data protection laws.
Our contact details are as follows:
Brand name: Laventaire
Operated by: QJ Global Group LLC
Registered Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
United States
Email: support@laventaire.com
Phone: +44 7311 131 548
If you have questions about this Privacy Policy or about how we handle personal information, you may contact us using the details above.
How We Collect and Use Personal Information
To provide and operate our Services, we collect personal information from various sources. The types of information we collect depend on how you interact with our website, place orders, create an account, communicate with us, or otherwise use our Services.
We use personal information for purposes including operating and maintaining our business, processing and fulfilling orders, communicating with customers, providing customer support, complying with applicable legal and regulatory obligations, enforcing our Terms and policies, preventing fraud, misuse, and unauthorized activity, protecting the security and integrity of our Services, and improving functionality, performance, and user experience.
Personal information is processed only where permitted or required under applicable data protection laws.
Information We Collect Directly From You
Information you voluntarily provide to us may include, where applicable:
Name, email address, and phone number
Billing and shipping address
Order details and payment confirmation
Account login information, if you choose to create an account
Products viewed, saved, or added to your shopping cart
Messages, attachments, or images sent to customer support
Certain features of the Services require specific information to function properly. If you choose not to provide required information, some parts of the Services may be unavailable or limited.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and Services. “Personal information” refers to information that identifies, relates to, describes, or can reasonably be associated with you, directly or indirectly.
Information We Collect Through Cookies and Similar Technologies
We automatically collect certain information about your interactions with the Services (“Usage Data”) through cookies, pixels, and similar tracking technologies. This information may include:
Device type, operating system, and browser information
IP address and approximate location
Network and connection data
Pages visited, interactions, and actions taken on the website
Referral sources and click behavior
This information is used to operate, secure, analyze, and improve the performance and functionality of our Services.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality and may cause certain features to work improperly or become unavailable.
Information We Obtain From Third Parties
We may receive personal information about you from third parties that provide services on our behalf. This may include, but is not limited to:
Platform and infrastructure providers that support our website and Services
Payment processors that handle payment transactions, billing details, and payment confirmations
Marketing, analytics, and advertising partners that assist with personalization, performance measurement, attribution, and audience insights
When you interact with our website, communications, or advertisements, we and our third-party partners may automatically collect information through technologies such as cookies, pixels, web beacons, software development kits, and similar tools.
Any information received from third parties is processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor for their independent privacy practices.
International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries where our service providers, partners, or technical infrastructure operate.
Where required by applicable law, we rely on appropriate safeguards to ensure that personal information is adequately protected in connection with international data transfers.
How We Use Your Personal Information
Providing Products and Services
We use personal information to operate and deliver our Services. This includes processing orders and payments, fulfilling purchases, arranging shipping, sending order-related notifications, creating and managing user accounts, and assisting with returns or exchanges where applicable. Personal information may also be used to enable optional features such as product reviews or account-based functionality.
Marketing and Advertising
We may use personal information to send marketing communications, such as email or other permitted messaging, and to display relevant advertisements on our website or on third-party platforms.
We work with analytics and advertising partners to measure performance, improve relevance, and better understand how users interact with our content. These partners may receive limited analytical or behavioral information necessary to perform their services. Payment details and other sensitive personal information are not shared for advertising purposes.
You may opt out of marketing communications at any time by following the instructions provided in our messages or as otherwise described in this Privacy Policy.
Security and Fraud Prevention
We use personal information to help detect, investigate, prevent, and respond to suspected fraud, unauthorized access, misuse, or other activities that may compromise the security of our Services.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us promptly so appropriate action can be taken.
Communicating With You
We use personal information to respond to inquiries, provide customer support, and communicate with you regarding orders, deliveries, returns, exchanges, account matters, or service-related updates. This processing is necessary to operate our Services and maintain an effective relationship with users.
Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, and improve our website and Services. These technologies help remember user preferences, enable essential functionality, support analytics, and provide insights into how visitors interact with our Services.
Certain third-party partners that support analytics, performance measurement, or advertising may also use cookies, pixels, or similar technologies in connection with their services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some features. Depending on your location, you may have the right to opt out of certain forms of data processing related to advertising or analytics, as further described in the “Your Rights and Choices” section of this Privacy Policy.
Your Cookie and Tracking Choices (Opt-Out of Targeted Advertising)
Depending on your location, you may have the right to opt out of the use of cookies or similar technologies for targeted or interest-based advertising. These activities may involve the limited sharing of device or browsing information with advertising or analytics partners for purposes such as performance measurement or content personalization.
You may exercise these choices in the following ways.
Through your browser settings, you can block or delete cookies using available privacy controls. Please note that disabling certain cookies may affect the functionality or availability of parts of the Services.
If your browser or device supports a recognized global privacy preference signal, such as a Global Privacy Control signal, we will treat this as a request to opt out of certain forms of data processing related to targeted advertising where required by applicable law.
You may also be able to adjust advertising or personalization preferences directly through the platforms or services you use. The availability of these options depends on your location and the applicable legal framework.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. Such disclosures may include the following.
We may share personal information with service providers that perform functions on our behalf, such as website hosting, technical infrastructure, payment processing, order fulfillment, shipping, customer support, and data analytics.
We may disclose personal information to business and marketing partners that assist with website operation, analytics, advertising, and service optimization.
Personal information may be disclosed when you request or consent to such disclosure, for example when placing an order, using integrated services, or interacting with third-party tools connected to our Services.
We may share personal information within our corporate group or affiliated entities for internal business operations.
Personal information may be disclosed in connection with a corporate transaction, such as a merger, acquisition, restructuring, or insolvency proceeding.
We may also disclose personal information where required to comply with legal obligations, enforce our Terms and policies, respond to lawful requests from authorities, prevent fraud or misuse, or protect the rights, safety, and security of our customers and Services.
Categories of Personal Information Disclosed
Within the period permitted by applicable law, we may have disclosed the following categories of personal information for legitimate business purposes.
Identifiers, such as basic contact details and certain account or order-related information.
Commercial information, such as purchase history, transaction details, and customer support communications.
Internet or similar network activity, such as usage data and interactions with the Services.
These categories of personal information may be disclosed to service providers, business and marketing partners, affiliated entities, and other third parties as described above, solely for legitimate business purposes.
We do not create or use inferred profiles to predict or evaluate personal characteristics of users.
We do not sell personal information. We do not disclose sensitive personal information for the purpose of inferring characteristics about you. In some jurisdictions, certain analytics or advertising-related activities may be considered a form of “sharing.” Where required by applicable law, you may have the right to opt out of such activities, as described in the “Your Rights and Choices” section of this Privacy Policy.
User Generated Content
Our Services may allow you to submit product reviews, comments, or other forms of user-generated content. Any content you choose to make public may be visible to other users or to the general public.
Please be aware that we cannot control how others may use, copy, share, or store information that you voluntarily disclose in public areas of the Services. We are not responsible for the privacy, security, accuracy, or misuse of any information you choose to make publicly available.
Third-Party Websites and External Links
Our website may contain links to websites, services, or platforms operated by third parties. These third parties maintain their own privacy policies and practices, which may differ from ours.
We do not control, endorse, or assume responsibility for the content, security, or privacy practices of third-party websites. If you choose to access a third-party website, you do so at your own discretion and should review that party’s privacy policy and terms before providing any personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals who are under the minimum age required by applicable data protection laws.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to remove such information.
Where required by applicable law, we do not knowingly process personal information of minors for purposes such as targeted advertising or profiling.
Security and Retention of Your Information
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide the Services, maintain user accounts, process transactions, comply with applicable legal and regulatory obligations, prevent fraud, resolve disputes, and enforce our policies.
Retention periods are determined based on factors such as the nature and sensitivity of the information, the purposes for which it was collected, applicable legal or regulatory requirements, and legitimate operational needs, including record-keeping and fraud prevention.
When personal information is no longer required for these purposes, it is securely deleted or anonymized in accordance with applicable standards.
Account-related and transactional information may be retained for a limited period where required for compliance, accounting, or record-keeping purposes.
Your privacy rights, including rights to access, correct, or delete personal information, remain available during the applicable retention period, subject to legal limitations.
We may use analytics, performance measurement, and fraud-detection tools provided by third-party service providers to help operate and improve the Services. Any data processed through such tools is handled in accordance with this Privacy Policy and does not override your applicable privacy rights.
Payment Security
All payments made through our website are processed using secure, encrypted connections designed to protect your payment information during transmission. We work with authorized payment service providers that apply industry-standard security measures to safeguard payment transactions.
Additional Payment Information Security
We do not store, process, or have access to full payment card numbers, security codes, or sensitive authentication data. All payment information is handled directly and securely by authorized payment processors that process transactions on our behalf.
These payment processors use recognized industry standards and security protocols to ensure that payment information is encrypted and protected throughout the transaction process. Laventaire does not retain, transmit, or process raw payment card data on any systems under its control.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information under applicable data protection and privacy laws. These rights may vary based on your country or region of residence and may apply only in specific circumstances.
Your rights may include the ability to request access to personal information we hold about you, request correction or deletion of your information, object to or restrict certain types of processing, or withdraw consent where processing is based on consent.
Details about how to exercise your rights, and any applicable limitations or requirements, are described in the relevant sections of this Privacy Policy. Requests will be handled in accordance with applicable law.
Automated Decision-Making, Profiling, and Sensitive Personal Information
We do not use sensitive personal information for the purpose of inferring characteristics about you.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Decisions related to orders, customer accounts, fraud prevention, returns, or customer support are reviewed and handled by trained personnel and are not based solely on automated processing.
Right to Access
You may request access to the personal information we hold about you. This may include information about the categories of personal data collected, the sources from which it was obtained, the purposes for which it is used, and the categories of third parties with whom it has been shared.
Right to Delete
You may request the deletion of personal information we maintain about you, subject to applicable legal exceptions. These exceptions may include circumstances where retention is necessary to complete a transaction, comply with legal or regulatory obligations, prevent fraud, or maintain required records.
Right to Correct
You may request that inaccurate or incomplete personal information we maintain about you be corrected or updated.
Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that this information be transmitted to another entity.
Right to Restrict Processing
In certain circumstances, you may request that we limit or restrict how your personal information is processed, in accordance with applicable data protection laws.
Right to Withdraw Consent
Where the processing of personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Sale and Sharing of Personal Information
We do not sell personal information.
In some jurisdictions, certain analytics or advertising-related activities may be classified as a form of “sharing” of personal information. Where applicable, we engage only in limited data sharing for standard business purposes such as performance measurement, fraud prevention, security, and service improvement.
Any information used for these purposes does not include payment information or sensitive personal information. Where required by applicable law, you may opt out of such activities using the methods described in the “Your Rights and Choices” section of this Privacy Policy.
If your browser or device transmits a recognized global privacy preference signal, we will treat this as a valid request to opt out of certain forms of data processing related to targeted or interest-based advertising, where legally required.
Right to Opt Out of Targeted Advertising or Sharing
Depending on your location, you may have the right to request that we stop using your personal information for targeted or interest-based advertising, or to limit certain forms of data sharing related to advertising activities.
Requests to exercise these rights will be handled in accordance with applicable data protection and privacy laws.
Contact Information for Privacy Requests
If you wish to exercise your privacy rights or have questions about this Privacy Policy, you may contact us using the details below.
Brand name: Laventaire
Operated by: QJ Global Group LLC
Registered Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
United States
Email: support@laventaire.com
Phone: +44 7311 131 548